Hanwha Q Cell Customer Service Reviews Consumer Affairs
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Q cells Solar and battery review
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Q cells Solar and Battery Overview
Q Cells was initially a German solar company merely is now based in Seoul, Republic of korea, and is well known for manufacturing quality solar panels congenital on proven solar jail cell technology. While the company is not known for producing the nearly efficient panels, they are generally very reliable and accept scored consistently well in the contained testing from PVEL. Q Cells likewise supplies several home energy storage systems built on a unique modular pattern and recently released a slick new Q.Dwelling CORE series with born instantaneous backup ability.
Q Cells Solar Panels Quick Summary
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Power ratings (Watts): 335W - 590W
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Panel Efficiency %: High - 19.eight% - 21.4%
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Cell engineering: P-type, high density cells
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Price bracket: Med $$$$
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Most pop console: Q.Peak DUO G9 390W
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Product Warranty: Standard - 12 years or High 25 years
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Service and support: Very good 4/5
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Overall: Recommended ☆☆☆☆☆
Company History
Hanwha Q Cells, more commonly known as Q Cells, is a large multinational company headquartered in Seoul, South Korea. Q Cells was originally a German solar visitor established in 1999 simply was caused by Hanwha Group, a large Due south Korean Chemical visitor in 2012. The main enquiry and evolution centre remains in Deutschland and the company operates manufacturing facilities in Malaysia, People's republic of china, South korea and the US. Q Cells is mostly well regarded in the solar world and is one of several manufacture leaders in innovation and advanced manufacturing technology.
Performance & Reliability
PVEL scorecard overall results 2014-2020
Q Cells panels are generally rated as mid to loftier in regards to functioning, quality and reliability. Over the terminal four years, Q Cells panels accept ranked every bit some of the top-rated solar panels in the 'PV Module Reliability Scorecard Report' by leading contained solar module testing and operation services PVEL, in clan with DNV-GL. A meridian performer ways they are amid the highest performing modules in the group with no severe degradation or sign of failure through the iv rigorous testing regimes. Q Cells were too the first manufacturer to pass the more stringent TÜV Rheinland 'Quality Controlled PV certification' in early 2020 and stated this would become its official certification standard for its new generation Q.Peak DUO-G9+ panels.
Range of Solar panels
Q Cells produce a wide range of solar panels designed for residential, commercial and utility-scale applications. Similar most big volume manufacturers, Q Cells has boosted efficiency across its range by incorporating Mono PERC half-cut cells with multi-busbars (MBB) on all new generation panels. To further increase efficiency on the new G9 and G10 range, Q Cells has moved to a loftier-density cell format which eliminates the vertical gaps between the cells and in-turn increases cell surface area across the panel.
Q cells Residential Panels
The most popular panels from Q Cells consist of the G9 range available in sizes from 375W to 395W, and the recently released larger G10 range, available in sizes from 400W to 415W. These next-generation panels employ the latest high-density Zcell applied science combined with 12 busbars on half-cutting cells to accomplish maximum efficiency of 21.4%.
The Q Cells G9+ and G10+ (plus) variation panels incorporate the same high-density multi-busbars (12BB) cell engineering science but besides come with a higher 25-year product and functioning warranty. Q Cells panels also characteristic a loftier-tech aluminium blend frame which is certified for high snow (5400 Pa) and wind loads (4000 Pa).
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Q.Peak DUO G5 - up to 335W
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Q.Summit DUO G6 - up to 355W
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Q.Superlative DUO G7 - up to 335W
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Q.Pinnacle DUO G8 - upwards to 360W
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Q.Pinnacle DUO ML-G9 - up to 395W
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Q.Meridian DUO ML-G10 - upward to 415W
Click the links above to download the Q Cells datasheets
Q cells Commercial Panels
The latest Q.Height DUO XL (extra-large) G9, G10 and G11 series panels use the same next-generation mono PERC one-half-cutting cells incorporating multi-busbars (12BB) in the larger 132 cell and 156 cell formats designed for commercial and utility-scale systems. The larger size panels heave efficiency up to 21.7% and are bachelor in power ratings up to 490W in the G10 range, while the extra-extra-large (2.4m long) G11 series reaches an impressive 590W.
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Q.Elevation DUO Fifty-G8 - up to 430W
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Q.Peak DUO XL-G9.two - up to 465W
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Q.Peak DUO XL-G9.2 - up to 465W
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Q.Peak DUO 40-G10.ii - up to 490W
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Q.Height DUO 40-G11.2 - upwardly to 590W
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Q.Peak DUO XL-G11.three Bifacial - up to 580W
Q cells G9 series
Two years ago, Q Cells released the new G9 series which are the nearly advanced panels developed by the Korean and High german R&D teams and feature a range of prison cell improvements to boost panel efficiency above 21%. The new cell architecture, which Q cells refers to as Q.antum DUO Z technology, consists of half-cut monocrystalline PERC cells with 12 micro busbars built into a new high-density panel format. The high-density cells eliminate the vertical gaps betwixt the cells to increase cell surface area and in turn increase efficiency and performance.
The new G9 series from Q cells feature many new cell advancements - Prototype credit Q cells
As explained in the warranty section beneath, the production Warranty on the premium G9+ serial is 25 years while the standard G9 series have a 12-year product warranty.
Q Cells Solar Console Warranty
Q Cells offer an industry-standard 12-yr product warranty and a 25-yr functioning warranty on most panels. However, the panel'southward warranty increases from 12 to 25 years on the G9+ and G10+ (plus) panels available in the Australian market place.
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The warranty document for the G9+ and G10+ panels can be downloaded hither
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25 years express product Warranty - "For material defects or processing defects, Hot-Spot Protect and Anti PID Technology."
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25 years express linear operation warranty2 - "At to the lowest degree 98 % of the nominal ability within the first twelvemonth. Thereafter, decrease of the power output will not exceed 0.50 % p. a. Minimal nominal rated power after 25 years at least 86%"
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The Australian warranty document for the G9+ & G10+ series panels can be downloaded here
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25 years express product Warranty - "For cloth defects or processing defects, Hot-Spot Protect and Anti PID Applied science."
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25 years limited linear functioning warranty2 - "At to the lowest degree 98 % of the nominal power within the first year. Thereafter, decrease of the power output will not exceed 0.50 % p. a. Minimal nominal rated power later 25 years at to the lowest degree 86 %"
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Q cells Home Battery Systems
Q Cells Core H5S Bombardment Quick Summary
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Organisation size: Scalable, 6.8kWh, 13.7kWh or 20.5kWh
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Bombardment size: vi.86kWh per module with 95% usable capacity
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Power output: 3.3kW continuous per module (5kW inverter)
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Backup power: 5kW Instantaneous (with two batteries)
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Type: DC bombardment system and hybrid inverter
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Cell engineering science: Samsung SDI lithium cells
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Price: $4500 (AU) per bombardment module (TBA)
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Cycle life: up to 6000 cycles (claimed)
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Production Warranty: Very high - 15 years
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Compatibility: Q Cells Q.Dwelling house hybrid inverter only
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Overall: Recommended ☆☆☆☆☆
Similar Q Cells, several other solar panel manufacturers accept branched into the home battery storage market place with various levels of success. Q Cells has been more than successful than most and recently released the third-generation Q.Home energy storage systems in Commonwealth of australia. The new system, available in ii variants called the Q.Home CORE H5S and A5S, are a new and improved version of the blue Q.Home HYB-G2. The previous light blue coloured Q.Home HYB-G2 free energy storage organisation was first released in 2018. Still, in the Usa, the original G1 serial is the simply option bachelor and is repackaged version of the well known Solax hybrid inverter and Triple Ability battery system.
New Q.Domicile Core H5S Battery System
The new more than powerful Q Cells Q.Home CORE H5 battery organization
The new third-generation habitation battery organization from Qcells features a much more artful await and appears to exist a completely redesigned version of the previous Q.Home G2 system. The new Q.Dwelling Cadre H5S system also uses loftier voltage (HV) batteries connected in horizontal format merely the bombardment capacity has been increased to six.8kWh with 95% usable. Upwardly to three of the higher capacity batteries can be continued to provide up to 20.5kWh of storage which is more than than enough for most residential households. It is not known exactly what jail cell chemistry is being utilised but considering the new system at present has a 15-twelvemonth warranty we presume they are using new high-performance Samsung SDI cells. On the solar side, the new Q.VOLT hybrid inverter is more powerful with a higher 5kW power rating and upwardly to 8kW of solar input, along with a wider MPPT operating voltage range allowing more than solar panels to be connected (4kW per MPPT). The new inverter too features instantaneous backup with 0.1 second changeover time making it function much similar a UPS system. Nevertheless, the total 5kW backup power is but available with 2 or more batteries installed or when solar (PV) is continued and operating during the day. Backup power is reduced slightly to 3.3kW with one battery connected.
Download the total Q Cells Q.Abode Cadre H5S specification datasheet.
New Retrofit Q.Habitation CORE A5S bombardment
For the first fourth dimension, Q Cells has released an AC-coupled battery system for retrofitting a battery to homes with an existing solar system. The Air-conditioning version, called the Q.Dwelling Cadre A5S, is nearly identical to the H5S version but does non take whatsoever solar connections. It uses the same six.86kWh bombardment modules and features the same backup ability rating with a 0.i second changeover fourth dimension. Download the total Q Cells Q.Home Cadre A5 specification datasheet.
Q.Home HYB-G2 Battery System
The older 2d-generation Q.Abode ESS HYB G2 home solar bombardment organization from Q cells
The Q.Home G2 hybrid solar organisation uses high voltage (HV) batteries assembled in a unique horizontal layout, as opposed to the more common vertically stacked batteries. Each bombardment has a full chapters of 4.0kWh with 90% usable or 3.6kWh. The unique modular blueprint hides the cable interconnections and is able to be expanded to a maximum capacity of 12kWh using three battery modules.
Q cells opted to apply the high-functioning Samsung cells in the G2 battery. Samsung is ane of the globe's leading battery manufacturers and uses Lithium NMC prismatic cells which claim to have a design life of 6000 cycles or effectually 15 years. The Q.Home HYB G2 hybrid solar inverter is rated at iv.6kW and can handle up to 6.6kW of solar with a high 15A input MPPT current rating which is suitable for the latest loftier powered panels. It besides features an integrated backup power function that provides 3kW of continuous output and 4.6kW pinnacle power, although the backup fourth dimension takes upward to thirty seconds, so it does not function as an uninterruptable power supply (UPS). Download the full Q.Home ESS HYB-G2 specifications datasheet.
Q.Dwelling ESS HYB-G1 - Usa Only
Q.Home HYB-G1 hybrid inverter and battery - US market only (split phase)
Due to the different regulations and dissever-phase requirements in North America, Q Cells only offers the first generation Q.Home ESS HYB-G1 free energy storage system built on the well-known Solax hybrid inverter platform and coupled with Triple X modular battery system. This more than powerful system, available in sizes from six.0kW to eight.6kW, is ameliorate suited to the higher power requirements of larger US homes with the larger version featuring iv x MPPTs which tin can handle up to 10.3kW of solar.
The backup ability ratings are as well higher ranging from 6.0kW to 7.5kW. Battery capacity is scalable starting from either 4.5kWh or vi.3kWh of usable capacity per module; with up to three modules in series for a maximum capacity of 18.9kWh which is more than enough for an average household. Download the full Q.Domicile ESS HYB-G1 Specifications datasheet.
Q Cells CORE 15-Yr Battery Warranty
The manufacture-standard warranty for bombardment systems is 10-years, yet, Q Cells is one of the first manufacturers to offer an extended 15-twelvemonth performance warranty on the new Cadre H5S and A5S energy storage systems. The battery warranty certificate details the expected degradation (loss of capacity) which permits a battery SOH (state of health) of 60% afterward fifteen years. The other status is the energy throughput which accounts for degradation based on one charge & discharge cycle per day. Bombardment degradation of 3 to 4% per twelvemonth is normal and many other leading battery manufacturers have similar degradation rates after 10 years. Larn more than in our detailed home battery storage guide.
Q Cells bombardment warranty atmospheric condition showing an minimum 60% state of wellness after 15 years
Limited warranty in farthermost climates - The Q.Abode Core bombardment has an operating temperature range of -10 to 45°C but the battery warranty document states "If the average hourly temperature of Product exceeds l°C or less than -fifteen°C, Q CELLS shall have the right to terminate the warranty of Product". Note, there are also reduced performance warranty conditions if the battery is operated for a limited time exterior the operating temperature range.
System Monitoring App
The Q Cells primary monitoring platform is the Q.Ommand Habitation mobile app, a modernistic, easy-to-employ app that displays all the essential data, including real-time energy menses, detailed analysis, and various charts like consumption, consumption, generation feed-in and bombardment charging.
For solar installers, the Q.Ommand Pro app allows installers to manage and monitor multiple sites to ensure systems are operating correctly and quickly identify any system warnings or errors.
The Q Cells Q.Ommand Home system monitoring App.
Summary
Q Cells have long been regarded as 1 of the solar manufacture leaders in PV jail cell engineering and innovation and the latest G9 console series ensure they are yet at the forefront. Notwithstanding, other industry giants such as Jinko Solar and Trina Solar are at present on par in many aspects, and then the Q Cells extended product warranty and service are now the cardinal points of difference that sets them autonomously from much of the Chinese competition.
The 25-year product warranty and increased performance warranty on the G9+ panels put Q Cells ahead of many competitors and highlight the confidence the company puts in its manufacturing and quality command. This is too backed past TÜV Rheinland'due south Quality Controlled PV certification. With the release of the new G9 and G10 series panels. Q Cells have maintained their position every bit a leading manufacturer although they practice come at a price premium. Nevertheless, the relatively small additional cost for higher quality solar panels provides confidence that the system will perform at a higher level with increased reliability over the life of the system.
Q cells offering a number of different energy storage systems for various regions including a higher-powered Usa-specific model for split-phase homes. In Australia, the side by side-generation Q.Home H5S and A5S battery systems are attractive options for those who want a complete Q Cells solar and energy storage package. The modular hybrid arrangement is a little more expensive than some of the competition but information technology features high-quality long-lasting lithium cells in a very well designed bundle and backed past an manufacture-leading 15-year warranty.
Source: https://www.cleanenergyreviews.info/blog/q-cells-solar-panels-review
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